Careers

Seasonal – Part Time

The position of the Dispatch Agent is based on providing information and support to our passengers and the Victoria Harbour Ferry Team. The Dispatch Agent will manage the dispatch answering system and coordinate with the Watch Leaders and Captains on duty, to service our passengers upon request.

As a part of the VHFC team, you will work directly with administrative personnel, watch leaders, captains and sales staff to provide an exceptional customer experience.

DUTIES AND RESPONSIBILITIES

As a Dispatch Agent, you will be required to:

• Provide a high standard of customer care to our passengers and work cooperatively with the VHFC team, to provide service upon request
• Manage VHFC’s dispatch answering system and transmit information to the necessary parties
  Work to ensure all required equipment and supplies are available and in working order in the Captain’s Cabin
• Provide fare and route information to our passengers and potential passengers on a repetitive basis
• Work with the Watch Leaders and Captains to ensure the coordination of the passengers who are waiting on VHFC’s docks
• Works in unison with the VHFC team to provide consistent safety on the dock
• Provide the Watch Leader with notice of incidents or situations that can impact safety or compromise our high level of customer care
• Review all corporate communication on a continuous basis through the VHFC Intranet
• Once trained by VHFC, the Dispatch Agent must remain familiar with all VHFC processes and procedures, products, services and sales information (Accessible on VHFC Intranet)

QUALIFICATIONS & REQUIREMENTS

• High school diploma or equivalent;
  A minimum of 2 (two) years of previous experience in a customer service role

COMPETENCIES

• Attention to detail — This job requires that you pay attention to your customer’s needs and to the tasks at hand
• Dependability — Capable of working independently or as a part of a team
• Stress Tolerance — This role occurs in a fast-paced environment. You may encounter high stress situations and may be required to make decisions instantly
• Positive Attitude — Job requires the ability to work well with others, the display of a good-nature, cooperative attitude
• Communication — Job requires the use of a personal email address for receiving corporate correspondence. The agent will also be required to visit the company’s intranet site to learn more about what is occurring within the company and the working environment (harbour)
  Working as a team to keep line ups moving consistently

COMPENSATION/SCHEDULING

The position pays $21.00 per hour (regular shifts and other duties). There is no overtime allowance other than Stat Pay. Holiday pay is paid with each pay period.

Dispatch Agents are required to work day shifts and afternoon shifts (usually 9 AM to 3 PM and 3 PM to 9 PM). Work days are Monday to Sunday (7 days a week).

Regularly scheduled shifts are 4 days on and 4 days off of day shift followed by 4 days on and 4 days off of afternoon shifts.

All Dispatch Agents are asked to not take holidays off during the months of June, July and August.

Seasonal – Part-Time

The position of the Customer Service Representative (CSR) consists of providing direct sales for Victoria Harbour Ferry passengers. In addition, the position calls for assistance with boarding and deboarding of passengers from Harbour Ferry vessels.

This role is a “first impression” role. The CSR member is often the first contact that a passenger has with Victoria Harbour Ferry. The first impression must always be the “first/best” impression of the company. The position requires a dedicated, loyal and self-motivated individual.

This position will be stationed at our Empress Dock and Fisherman’s Wharf sales kiosks. As a part of the VHFC team, you will work directly with administrative personnel, watch leaders and captains to provide an exceptional customer experience.

DUTIES AND RESPONSIBILITIES

As a Customer Service Representative, you will be required to:

• Provide a high standard of customer care to our passengers and work cooperatively with the VHFC team, to optimize our customer’s experience
• Describe our products and services to prospective passengers on a repetitive basis
• Distribute VHFC material (ie. brochures, Pickle Pub Crawl Passports/T-shirts, maps)
• Work to ensure all required equipment and supplies are available and in working order at the sales kiosk
• Provide fare and route information to our passengers and potential passengers on a repetitive basis
• Work with the Watch Leaders and Captains to ensure the coordination of passengers
• Works in unison to provide consistent safety on the dock
• Provide the Watch Leader with notice of incidents or situations that can impact safety or compromise our high level of customer care
• Once trained by VHFC, the Customer Service Representatives must remain familiar with all VHFC processes and procedures, products, services and sales information
• Review all VHFC processes and procedures, products, services, sales information, and continuous basis through the VHFC Intranet

QUALIFICATIONS & REQUIREMENTS

• High school diploma or equivalent;
• A minimum of 2 (two) years of previous experience in a customer service role

COMPETENCIES

• Attention to detail — This job requires that you pay attention to your customer’s needs and to the tasks at hand
• Dependability — Capable of working independently or as a part of a team
• Stress Tolerance — This role occurs in a fast-paced environment. You may encounter high-stress situations and be required to make decisions instantly
• Positive Attitude — Job requires the ability to work well with others, the display of a good-natured, cooperative attitude
• Technical Skills — Capable of understanding and using digital programs and devices
• Communication — Job requires the use of a personal email address for receiving corporate correspondence. The CSR will also be required to visit the company’s intranet site to learn more about what is occurring within the company and the working environment (harbour)
• Working Conditions – You will be required to work outdoors while standing for long periods of time in varying weather conditions
• Working as a team to keep line ups moving consistently

COMPENSATION/SCHEDULING

Pay will be based on experience. There is no overtime allowance other than Stat Pay. Holiday pay is paid with each pay period.

CSR’s are required to work day shift and afternoon shifts, Monday to Sunday (7 days a week).

All CSR’s are asked to not take holidays off during the months of June, July and August.

Company uniforms are provided for this position

Seasonal/Part-Time

The Captain provides narrated tours and water taxi service to Victoria Harbour Ferry passengers. The role is based on our commitment to safety (on and off the vessel). Passenger service and attention to detail are supported by our motto – “Happy People in Happy Boats.” Captains must be qualified and ready to perform duties onboard any harbour ferry vessel. A Harbour Ferry Captain is a dedicated, loyal and self-motivated individual who works well in a disciplined, directed environment.

DUTIES AND RESPONSIBILITIES

As a Harbour Ferry Captain you will be required to:

• Provide a high standard of safe vessel operations and work cooperatively with the VHFC team, to ensure that all safety protocols are followed at all times
• Provide a pleasant and welcoming attitude to all passengers and staff
• Engage in providing narrated tours – Harbour Tour and Gorge Tour
• Process ticket sales, maintain an accurate and complete record of daily sales and balance sales at the conclusion of each shift
• Work with Customer Service Representatives to coordinate the boarding of passengers
• Provide the Watch Leader with notice of incidents or situations that can impact safety or compromise our high level of customer care
• Once trained by the Watch Leaders of VHFC, the Captain must remain familiar with all VHFC processes and procedures, products, services and sales information. (available on VHFC Intranet)

QUALIFICATION AND REQUIREMENTS

• Certifications:
• SVOP (Small Vessel Operator Proficiency Course)
• Basic Marine First Aid
• Small Non-Pleasure Domestic Vessel Basic Safety (SDV-BS)
• ROC-M (VHF) Radio License Certificate
• A medical letter attesting that you have no physical limitations (hearing, eyesight, cardio or respiratory) and no physical impairments (ie. cannot bend at the knees etc.)

COMPETENCIES

• Attention to detail — This job requires that you pay attention to your surroundings, other vessels, aircraft, non-powered vessels, lines of travel, radio transmissions and passengers
• Dependability — Capable of working as a part of a team
• Stress Tolerance — This role occurs in a fast-paced environment and you must be able to work under stress during peak operating hours
• Positive Attitude — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude
• Working Conditions — You will be required to work in varying weather conditions while standing for long periods of time
• Presentable, energetic & physically fit
• Able to work as part of a team
• Experienced in handling small boats or ability to learn this skill
• Exceptional customer serviceability
• Excellent English language skills (other languages an asset)
• Ticket Sales — Capable of processing ticket sales while onboard the vessel, using a digital handheld device
• Technical Skills – Able to understand and use software-based tools with ease
• Communication — Job requires the use of a personal email address for receiving corporate correspondence. The Captain will also be required to visit the company’s intranet site to learn more about what is occurring within the company and the working environment (harbour).

COMPENSATION

The position pays $21 per hour (regular shifts and other duties). There is no overtime allowance other than Stat Pay. Holiday pay is paid with each pay period.

Captains are required to work day shifts and afternoon shifts (usually 9 AM to 3 PM and 3 PM to 9 PM). Workdays are Monday to Sunday. Regularly scheduled shifts are 4 days on and 4 days off of day shift followed by 4 days on and 4 days off of afternoon shifts.

Note: Captains are asked to not take holidays off during the months of June, July and August (peak of the season)

Company uniforms are provided for this position

REPORTING

The Harbour Ferry Captain reports directly to the Watch Leader on duty.