Corporate Headquarters:
343A Bay Street
Victoria, BC, Canada V8T 1P5
General Inquiries & Tour Booking Information:
(250) 708-0201 ~ press option 1
Current Hours of Operation:
Monday – Sunday: 10 AM – 8 PM
Frequently Asked Questions
Harbour Ferry
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March 15 – October 31
Please use the QR code featured on any of our docks to book your water taxi.
You can also buy your tickets at the Empress Dock, located on the causeway opposite the Empress Hotel or at Fisherman’s Wharf directly in front of Jackson’s Ice Cream store.
Our captains sell tickets as well; however, they only accept credit and debit card.
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Click here to view our fares.
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We have Water Taxi stops stationed around the inner, middle and upper harbour. Check out our map to see which stop is closest to you.
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Yes, please use the QR code displayed on any of our stops to book a taxi.
We also have the phone number for our dispatcher displayed at all our docks. Please call us when you are standing on the dock ready to be picked up.
Tours
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March 14 – October 31.
All tours depart from the Empress Dock (in front of the Empress Hotel).
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March 14 – October 31.
All tours depart from the Empress Dock (in front of the Empress Hotel).
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Gorge Tours and Harbour Tours run March 14 – October 31.
We maintain a set schedule each day, but sudden changes do occur. For the most updated information on our tours and water taxi service, please call 250-708-0201, press option 1.
We modify our service at any given time to accommodate weather conditions.
General
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We accept debit, all major credit cards and cash. All captains have point of sale units on board for your convenience!
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Our Water Taxi boats hold 12 passengers and our Electric Ferry boats hold 11 passengers.
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You will be on a classic quaint Benford pickle boat if you are on a taxi or Harbour Tour, and if you are on our amazing scenic Gorge Tour you will be on one of our gorgeous electric Duffy boats.
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We are are currently open from 10:00 am to 8:00 pm, seven days a week
*Operating hours are subject to change based on weather conditions, etc. Please call 250-708-0201, press option 1 for the most up-to-date information on our services.
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Our ferry interiors are quite narrow and are only accessible for passengers with collapsible wheelchairs. All passengers must be capable of taking a few steps while boarding and unfortunately, we are unable to safely transport passengers that must remain in their wheelchair.
Strollers must be folded up prior to boarding and small children securely held by a parent or guardian. However, keep in mind that some strollers are simply too large to fit on board our ferries.
Please also note that dock ramps can become very steep due to tidal changes and access may be limited at certain times of the day.
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Dogs are allowed on board if leashed to restrict movement to 2 feet, and at all times seated on the floor, not to be held on the lap or to, even momentarily, be on a seating area.